FAQ’s

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How to receive a massage

If you have not previously enjoyed a massage, you may feel uneasy or shy. We have put together some guidelines that should put you at ease and assist you in receiving the maximum benefit from your massage session. Your body will be professionally draped at all times. Should there be any massage technique you are uncomfortable with, please communicate it to your therapist.

Is there a minimum age?

Spa guests must be 16 years of age or older. Salon services are available for all ages.

Should men shave before a facial?

Shaving isn’t necessary, but it is recommended. If you do choose to shave prior to your facial, be sure to do so at least two hours prior to your scheduled appointment.

What about my comfort?

This is your time and you should fully delight in the experience. Whether it’s the room temperature, the amount of massage pressure, or the volume of the music, please notify us at any time of any discomfort or preferences.

What about my jewelry and valuables?

If possible, please leave such items at home. Lockers are available for your personal items in our facility.

What do I wear during my treatment?

Please wear what is comfortable for you.

What if I have special health considerations?

Please notify our Spa Reservation associates when booking your treatments if you have high blood pressure, a heart condition, recent surgeries or allergies Also, please advise us of any medication you’re taking. If you have any concerns, please let us know. It is always advisable to check with your doctor prior to your arrival.

What if I’m late for my appointment?

Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end at the scheduled time, so that the next guest will not be delayed. The value of your full treatment will be applied.

What is the cancellation policy?

All services booked are guaranteed with a valid credit card. Spa services are reserved especially for you, so we ask you give us six hours advance notice should you need to reschedule or cancel your services. No-shows and cancellations made less than six hours before the scheduled time will be billed at the full treatment rate. What about payment for spa services?

We accept all major credit cards and traveler’s checks. For your convenience payment is also accepted prior to your treatment.

When should I arrive?

For enhanced comfort and relaxation, we suggest that you arrive at least 15 minutes before your scheduled treatment.

Who can guide me in choosing my treatments?

Any one of our spa associates can assist you plan the perfect spa experience. Unique spa combinations are specifically designed to offer you a selection of our most beneficial spa treatments.